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Showing posts with the label empathy

Taming Gorillas

Being Brave with Big Brutes How do you handle people who have an overlarge ego and a virtually insatiable hunger for status and attention? Managing people or groups of people with some 'challenging individuals' can be tricky, especially if you are in charge of a meeting or a project. Thus you will want to keep the balance and grant everyone their fair share of sunlight. In consulting I learned a funny but accurate term for these types of people: the 'silverback'. Typically silverbacks have a tendency to underline strong convictions with vigorous statements even in case their position is not firmly backed by facts or evidence. Sadly these people can sometimes intimidate peers who don't have an overlarge ego or don't have any bias to bold and brazen behaviour. Here are five ways I found effective to deal with 'silver backs' to everybody's advantage: 1. Avoid confrontation - Don't be confrontational with silver backs. In fact, don't ever be con...

Seven Success Factors That Require No Talent

Regardless if you're a young professional or an experienced veteran of the workforce, there will always be areas where you will have plenty of opportunity to earn the respect and the trust of your colleagues and clients. Here are my favorite focus areas for professional excellence that require zero talent whatsoever: 1. Diligence The quality of the work you deliver to your customers on a daily basis is your signature. In the perception of your customers and colleagues the impression of how much you care about delivering value to them is visible in the quality of your output. Hence it is always quality first and quantity second. Always put quality on top of your priorities. That being said this does not mean that you have to get everything right one hundred percent of the time. Often you will have to abide by deadlines and circumstances you can not -fully- influence. Oftentimes 'highest quality' means that you take a caveat of a given deadline into account. As a result a rou...